Refund Policy
At TEKNOGANIK HIJAU SDN. BHD., we are committed to providing high-quality organic products. If for any reason you are not completely satisfied with your purchase, we offer a simple and transparent refund policy.
Refund Period:
You may request a refund within 1-14 days from the date of receipt of your order.
Eligibility for Refund:
To be eligible for a refund, the product must meet the following criteria:
- The item must be unused and in its original condition.
- The product must be returned in its original packaging (if applicable).
- Proof of purchase (receipt or order confirmation) is required to process the refund.
How to Request a Refund:
To initiate a refund request, please contact us at:
Phone: 011-11992347
Email: admin@teknoganikhijau.com
Provide your order number and details about the product you would like to return.
Return to us:
Address: SP 245, Jalan Dimensi 1, Taman Dimensi, 78000 Lendu, Alor Gajah, Melaka.
Refund Process:
Once we receive your refund request, we will review your case and notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method. Please note, it may take several business days for the refund to appear in your account, depending on your payment provider.
Non-Refundable Items:
Unfortunately, we cannot offer refunds for products that have been opened, used, or damaged. Custom or special order items may also not be eligible for a refund.
Contact Us:
If you have any questions about your refund, feel free to reach out to us at:
Phone: 011-11992347
Email: admin@teknoganikhijau.com
Thank you for choosing TEKNOGANIK HIJAU SDN. BHD.. We value your satisfaction and will do our best to address your concerns promptly